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Escalation Process

Trustmark is committed to assisting you in a timely and professional manner in keeping your home or navigating the foreclosure process. If you believe that an error or problem has occurred throughout the mortgage assistance or foreclosure process and believe that your concerns are not receiving the appropriate attention, you have the right to escalate your concerns or complaints. You may contact our Servicing/Escalation Manager at 1.800.844.2000, ext 8533 or mortinfo@trustmark.com. Please provide your full name, street address, phone number, and email address, which will help us in processing your request. 

Within 3 business days following the receipt of your inquiry, an Escalation Manager as Trustmark will acknowledge your inquiry in writing via email, fax, or mail and provide you with a contact name, a case number, and a resolution date. The resolution date should be no more than 15 business days from the receipt of your inquiry. In some cases, Trustmark might need additional time to resolve your inquiry, but in no case will the resolution response time exceed 30 business days.   
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